- Open the sign-in page for the service you use. Personal Prayer Tracker uses the Personal web app or mobile app. Church Suite uses the Church administration portal.
- Select Forgot password? to send a new reset link, or open Personal account after signing in to resend an email-verification link.
- Use only the newest email. Older reset and verification links can expire or be replaced by a newer request.
Help center
How can we help?
Start with a short guide below. If it does not solve the problem, send a message without leaving this page.
Common help topics
Choose a topic to open its instructions.
Help articles
Clear steps, with direct links to the pages you need.
Sign in, reset a password, or verify an email
Join a church or prayer group
Use the exact QR code, church link, invitation link, or group code supplied by your church or group leader. Church links open the church first so you can review it before joining. Group codes are entered from the Groups tab in the mobile app.
If a link says the church is unavailable, ask the church to confirm that billing is active and that the current public join link is enabled.
Set up and manage Church Suite
Church owners and authorized leaders use the administration portal to configure branding, groups, people, roles, public prayer intake, and prayer-request workflows. Owners and administrators can manage active Church prayer requests in the portal. Mobile access still follows actual group membership.
Manage a Church plan, trial, or billing
Sign in to Church Suite, open your church, and choose Billing. That page shows the current plan, status, renewal date, access, and capacity. Use Manage billing there to update payment details, change plans, or cancel renewal.
Church billing is managed on the web through Stripe. It does not change a person’s Apple or Google Personal Premium subscription.
Delete a Personal account or an entire church
Personal-account deletion and church deletion are different. Deleting a Personal account permanently removes that account’s synchronized Personal data. An owner must transfer every Church ownership first. Church deletion is scheduled separately from Church Settings and includes a recovery period.
Canceling Personal Premium or a Church subscription does not by itself delete the account or church data.
Contact support
Still need help?
Send a short description of what happened and the email on the affected account. Please do not include prayer text, passwords, or payment-card details.
You can also email support@theprayertracker.app.
Send a message
Name, email, topic, and message are required.